This area may feature excerpts from my book, anecdotes, and features from other authors on the topic of business in general and customer service in particular.
Right now it is simply a link to my new site on the topic of Customer Service. The site will be titled: Turning the Page
If you’re on this page, it won’t be long before my revised book on Customer Service — WORDS MATTER, will be on Amazon. If all goes well, it will be available in paperback and Kindle version.